PRIVACY POLICY

 

 

OVERVIEW

 

Our clients are at the heart of what We do at Flow Up Global Ltd and when it comes to privacy the same applies. We appreciate and understand that your privacy is yours to be private and as such take the matter seriously and treat all personal information with respect and care.

Our Privacy Policy sets out how we collect, store and use the personal information you provide via Our website.

We fully comply with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003. This will include the processing of personal data as governed by the General Data Protection Regulation (GDPR). 

 

 

1. INDEX OF TERMS FOR INTERPRETATION

 

In this policy the following terms are to have this meaning:

 

“Cookie” - means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below

 

“Cookie Law” - means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

 

“Personal data” - means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

 

“We/Us/Our” - refer to Flow Up Global Ltd, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE

Registered company number: 13942895

 

2. WHAT THIS POLICY COVERS

 

This Privacy Policy applies only to your use of Our Site, which is owned and operated by Flow Up Global Ltd. Where Our Site contains links to others, note that We have no control over how they operate and manage your data. 

 

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3. WHY DO WE COLLECT DATA

 

We collect the personal information you share with us to: 

• Make sure you receive the services you booked with us, or provide additional customer support, updates on booking
• Carry out reasonable administration of your bookings, contact you in case of change or variation to service offered
• To better understand customer demands and preferences in order to personalise and improve the services we offer.
• On booking, it is deemed that you hereby agree to this policy 

 

4. WHAT DATA DO WE COLLECT 

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We collect information about you which is essential for us to deliver our services and those that help us to improve the website and services we provide. The majority of which are set out on the booking form and may include:

Personal: name, address, email, telephone numbers, dietary preferences, medical notes, emergency contact. 

Payment: credit card and bank details are not retained and are processed by an online payment platform (such as Stripe or PayPal).

Feedback: post-event questionnaires and complaints.

Marketing: interaction with our website, social media pages, enquiries, previous events. This helps us create a picture of what is and isn’t functioning the way we would like on Our website.

Where you have provided additional information for someone else, for example, emergency contact or fellow guest, we will not contact those persons unless required.

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5. HOW DO WE PROCESS THE DATA YOU PROVIDE

 

We comply with our GDPR obligations and store all personal information securely on the cloud and for the minimum period necessary in light of the reason(s) for which it was first collected. For more details on security see section 7, below

 

The basis of Our use of personal data will always be lawful, either because consent (subscribing to emails etc) has been provided or it’s strictly necessary for Our obligations to customers in fulfilling booking contracts or because it is in Our legitimate interests.  

Data may be used for:

• internal record keeping
• Improvement of service
• personalising and tailoring Our events and services for you;
• transmission by email of promotional materials that may be of interest to you;

 

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email or post with information, news and offers on Our events and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003

 

You have the right to withdraw your consent to Us using your personal data at any time and to request that We delete it

 

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected

 

6. HOW DO WE STORE YOUR DATA

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Data provided to us is transferred and securely stored on the cloud. It is possible from time to time this will be processed by staff outside of the EEA or by a partner in the country you have selected. This among other things is to fulfil your booking and support services associated.

When submitting your personal data we will take all reasonable steps to ensure that it is correctly and securely stored as set out in this Privacy Policy and the Data Protection Legislation. You agree to this transfer and storing process on the submission of such data.

Information will only be held for a period of time deemed reasonably necessary to fulfil and administer the contracted services unless required to extend this for legal or taxation reasons. The timeframe set is typically 5 years from the last communication after which all data shall be destroyed securely.

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7. DO WE SHARE YOUR DATA

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• No. We will never sell your personal information, or let other companies use it for their own purposes.
• Your information will only be accessible to our staff and partners (where applicable to meet the requirements of your booking contract)

We will only share your personal information where:

• It is necessary in order to perform our contract of delivering events services to you. The categories of suppliers that we need to pass your data to are as follows: hotels, ground handling companies, transport companies, tour leaders and guides.
• We have engaged a supplier or contractor to carry out services on our behalf, such as marketing fulfilment.
• We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority.

We only work with trusted suppliers who have agreed to the terms of our Data Processor Agreement to treat your information as respectfully as we do and in accordance with the requirements of the Data Protection Act 1998.

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8. WHAT HAPPENS IF WE SELL OUR BUSINESS

 

• If we transfer ownership of the company, including a sale, only relevant data relating to the operation of Our business and the requirement to fulfil a contractual agreement with clients shall be transferred. Under new ownership, the use of such data shall only be permitted for use in which it was originally gathered by Us, as set out in the terms of this policy.
• In the event there is a change in ownership and data is due to be transferred you will be contacted in writing before such an event.

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9. HOW CAN YOU CONTROL YOUR DATA

 

In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).

 

You may also wish to sign up for one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

 

10. YOUR RIGHTS AND ACCESS TO DATA

 

Under the GDPR, your rights include the below, this Policy is set out to comply with these rights.

• Right to Access and rectification. Request access to the information we hold along with changes if it is inaccurate or incomplete.
• Your right to data portability allows you to obtain and reuse your personal data for your own purposes across different services. 
• Right to be forgotten - You may also request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
• Right to object - the manner in which we are processing your personal data in relation to a legitimate interest 
• Right to complain - this can be made if you feel there has been an infringement or are unhappy with the way we process data in whole or part. Please contact us and we will endeavour to resolve the issue. If we are unable to help then this can be lodged with the Data Protection Agency.
• Right to restrict - prevent the processing of your data
• Right to automation - objections with regards to automated decision making and profiling
• Right to be informed about what and how we use your data. As set out in this policy.  

 

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11. OUR USE OF COOKIES

 

• We use carefully selected Cookies to monitor our website, functionality and performance. These are in line with the Cookie Law and We undertake a review of these in line with this Policy and the personal information protection of our customers.

 

• You will be shown a ‘pop up’ command box that provides you with Cookie options. It is at the customer's discretion to allow or deny access to these, however, some functionality of the site may be lost.

 

• Some cookies are deemed to be ‘strictly necessary or essential’ for the functionality or the site and the Cookie Law allows for these to be placed without the consent of the user. 

 

• We use third-party analytics (Google Analytics) to better understand how people interact with our website. These are anonymous and completely free from personal data and as such do not need consent to be used. They allow us to improve Our website making it easier for you to navigate and experience.

 

• We allow you to control these cookies as highlighted but further control can be sought through your web browser. Here you can enable, disable and control cookies from all websites, as standard browsers accept cookies.
• Deleting cookies from your browser may result in some previously entered data being lost or run less effectively.

 

12. COMMUNICATIONS

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• We will only contact you by email if you have told us you are happy for this to take place
• Every email will have a link to help you unsubscribe 
• We will use your preferred method of communication to inform you about your events and associated activities. 

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13. HOW TO CONTACT US 

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If you have any questions about this policy, Our website or have a request for personal information please contact Us via email at info@tomaszdrybala.com

 

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14. CHANGES TO OUR PRIVACY POLICY

 

This Privacy Policy is subject to change  (for example, if the law changes). All such changes are rectified on Our Site. On your first use of Our Site following any changes in the policy it will be deemed that you have acknowledged and accepted any change in terms. With this in mind, we recommend that you regularly check in on Our privacy policy via the website.